Guide to Disputing DBS Certificate Results

Mistakes happen, even on official documents, but it’s important to know how to go about rectifying them. The earlier the problem is detected, the faster the relevant parties can work to fix it.

DBS Checks and certificates are no exception. With the sheer volume of screenings and checks happening daily, it’s no wonder that small mistakes may occur from time to time. Because of this, there are understandably ways and means of querying your results with the Disclosure and Barring Service.

In the following blog, we discuss the different types of DBS check disputes and how to raise one if you ever find yourself with an error on a DBS certificate.

Types of DBS Check Dispute

Disputes are raised when information on a DBS certificate is incorrect. This may be due to a system error or a mistake in data entry. Either way, raising a dispute at the earliest convenience can help drastically reduce the impact the error has on the recruitment process.

There are two main types of DBS check disputes: profile disputes and disclosure disputes. Here are the differences between the two and how you can distinguish which type of dispute you need to raise.

Profile Dispute

Profile disputes occur when personal information on the DBS certificate is incorrect. This information includes but is not limited to:

  • Names
  • Date of Birth
  • Gender
  • Place of Birth
  • Address
  • Employers Details
  • Registered Body or County Signatory Details

You must complete Section A of the Certificate Dispute Form and return it to the Disclosure and Barring Service within 3 months of the issue of the DBS certificate.

Disclosure Dispute

The second type of dispute that can be raised is a disclosure dispute.

Disclosure disputes can be raised when there is incorrect information regarding conviction details on the DBS certificate. You can raise these disputes in the same way as profile disputes by contacting the DBS and submitting a form.

A disclosure dispute may be raised when the details of a conviction that somebody else has obtained are showing on your DBS certificate. In this instance, your employer is being informed that you have committed an offence which has resulted in a conviction that you ultimately have not committed.

Secondly, you may wish to raise a disclosure dispute if you are aware that a conviction should appear on your certificate and therefore, it has appeared, but some elements of the conviction’s description are nonfactual and do not reflect it truthfully.

Finally, in an instance where the police have had an involvement with providing information about your conviction or approved information that the DBS has requested, but the information is incorrect, you can dispute this with the DBS, following the official DBS appeal process.

DBS Appeal Process

If a DBS appeal needs to be made, the DBS advise that the challenging body makes them aware of the problem within three months of the certificate being issued. The body must specify which pieces of information are incorrect when making the appeal.

If the police have provided information which is subsequently incorrect, the Disclosure and Barring Service will get into direct contact with the relevant police force to discuss the information provided. If a decision is made that the supplied information was misinformed, the certificate will be rectified and re-issued.

As with any element of incorrect information disputed, the DBS will issue a second certificate to the affected party at no extra cost if the appeal is successful.

However, if the resolution of the appeal proves difficult, independent monitoring may be implemented to help solve the problem.

Independent Monitor Review

An independent monitor, introduced when the dispute is proving difficult to resolve, can only give consideration to a referral where the applicant believes that the information is either:

  • Not relevant to the job or the position that has been applied for.
  • Should not be included in the certificate.

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