What You Need to Know about DBS Certificates

If you’re applying for a job where a DBS check is required, a physical certificate is posted to the address that you give them on your DBS application form. This is usually done very quickly and without any problems.

However, if an applicant needs to present evidence of the DBS check to their employer and their DBS certificate has not arrived by the interview time, this may pose a problem.

Depending on the circumstances, it could be some time before the application is shown to the employer. So what happens if a DBS check has been lost or misplaced? This guide will hopefully clear up any confusion or misconceptions.

What is a DBS Certificate?

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How to View your DBS Certificate Online

Upon completion of your DBS check, you will be issued a DBS certificate, which will arrive in the post. However, with the ongoing advances in technology, many now prefer to receive their documents in digital form.

You are able to obtain your certificate online by creating a free account with the Disclosure and Barring Service via their website. To do this, you’ll need to provide your certificate number, which is issued upon completion, and various personal details such as your name, date of birth, and address.

Can I Download my DBS Certificate?

You can download your DBS certificate by requesting a summary report from the Disclosure and Barring Service.

The summary report issued will contain the result if no convictions are recorded. However, if an applicant has any unspent convictions on their criminal record, these won't be displayed on the summary report but will be included on the actual certificate.

How to Read your DBS Certificate

Upon completion of your DBS check, you will be issued a DBS certificate, which will arrive in the post. However, with the ongoing advances in technology, many now prefer to receive their documents in digital form.

You are able to obtain your certificate online by creating a free account with the Disclosure and Barring Service via their website. To do this, you’ll need to provide your certificate number, which is issued upon completion, and various personal details such as your name, date of birth, and address.

Can I Appeal Against the Information on my DBS Certificate?

You can appeal against the information found on your certificate by contacting the Disclosure and Barring Service directly. You are within your rights to do so if you believe that the information on your certificate is incorrect and want to discuss your concerns before progressing further.

How to Share your Certificate

If you need to share your DBS certificate with an employer or organisation, you can do so by giving them a copy of the original document or sharing the online view.

Why Haven’t I Received my DBS Check?

A DBS certificate will usually arrive within 5-7 working days at maximum. However, there may be cases when the applicant does not receive their certificate.

This could be due to:

  • An incorrect address on the application form.
  • Misleading or incorrect information on a DBS, which requires further verification.
  • Further checks required by the local police force.
  • The certificate getting lost in the post.
  • The DBS check being sent to the wrong person (e.g. if the property has a shared mailbox).

A lost DBS certificate is not ideal, frustrating, and painful when they do (rarely) happen. It’s often out of your hands if it is lost, but there are ways around this.

What if I’ve Lost My DBS Certificate?

When Will the DBS NOT Issue Reprints?

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